For providers
What remote monitoring actually asks of your practice.
Short version: you identify the patients and stay their treating clinician. We run the device logistics, the daily review, the patient contact, and the documentation.
What we run
What we take on.
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Automated billing
Time and transmission days captured as the work happens.
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Dashboard and web app
Your own login — readings and review history, not a periodic report.
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Patient registration
We enroll the patient. It does not land on your front desk.
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Device setup
Devices arrive configured and pair to the patient’s phone.
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Patient engagement
Our care team calls patients when readings call for it.
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Clinical review and documentation
Daily review, escalation to you, and documentation as it happens.
Eligibility
Which patients can be enrolled.
Remote physiologic monitoring is intended for patients with a condition being actively managed, where readings taken at home will inform that management.
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A condition being managed The patient has a chronic or acute condition that warrants physiologic monitoring — in our program, most often hypertension or chronic kidney disease.
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An established relationship There is an established treating relationship with your practice.
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Consent obtained The patient consents to the program, and understands that cost-sharing may apply depending on their coverage.
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Able to take readings The patient is able to take their own readings, or has someone at home who can help them.
Coverage rules differ between Medicare, Medicare Advantage and commercial payers, and they change. We will tell you what we understand to be true, but the determination for a given patient rests with you and your billing team.
The monthly cycle
What happens between one of your visits and the next.
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Readings arrive
Sent from the patient’s monitor through the 22RPM app as each reading is taken, without the patient having to report anything.
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Our team reviews
Readings outside the expected range are flagged for a clinician to look at, rather than sitting in a queue.
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Patient contact
We call the patient to check technique, symptoms and adherence, and record what was discussed and how long it took.
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Escalation to you
When a reading or a trend needs your judgment, it comes to you with the context attached — not as a raw alert.
Documentation
What you receive, and why it matters.
Clinical notes
Every patient interaction produces a note describing what was observed, what was discussed and what was advised.
Time records
Management time is recorded against the patient as it is spent, so the minutes behind a billed code are traceable to specific work.
Transmission history
The distinct days a patient transmitted in each calendar month, which is what the device supply codes actually turn on.
Thresholds are tracked, not assumed. Our billing logic counts distinct transmission days and cumulative management minutes against the rule for each code, and reflects when a threshold was genuinely met. A patient who did not transmit enough, or whose management time did not reach the tier, is not represented as though they did.
Working with us
Common questions.
Do we have to change our EHR?
No. Ask us about how monitoring data and notes reach your record — the answer depends on which system you run, and we will be specific rather than promise a generic integration.
Who talks to the patient?
Our clinical staff, for monitoring and adherence. Anything that is a treatment decision comes back to you.
What if a patient stops measuring?
We follow up with them. If they remain disengaged we will tell you, so you can decide whether to keep them enrolled.
Can patients be unenrolled?
Yes, at your request or the patient’s, and we arrange return of the device.
Next step
Start with a conversation about your panel.
Tell us the conditions you manage and roughly how many patients you would consider. We will tell you plainly whether monitoring is a fit.